How can we help you?
Please check if your problem is on the list before contacting us.
We advise the following:
- Make sure your DAW and the plugin are both turned off.
- Go to C:\Users\[USERNAME]\AppData\Roaming\Spectral Plugins\[Plugin Name] (or Users/Shared/Spectral Plugins/[Plugin Name] on macOS)
- Delete both log.txt and [Plugin Name].settings files
- Do a forced rescan of our plugin using the instructions below:
- In Ableton Live, go to Preferences -> Plug-ins. Hold the ‘Alt’ key while clicking on the ‘Scan’ button.
- In Logic Pro, choose ‘Reset & Rescan Selection’ after selecting the entry in its Plug-in Manager.
- In Cubase, select the entry in the blacklist tab of Plugin Manager and choose ‘Reactivate’ or click the refresh button with the circling arrows.
- In FL Studio, go to Options -> Manage plugins. Activate "Rescan plugins with errors" within the Scan Options, then click "Find more plugins".
- In Reason, go to Windows -> Manage plugins. Choose the entry and select ‘enable’. Relaunch Reason after this.
- In Bitwig Studio, go to Settings -> Plug-ins -> ‘Show plug-in errors’. Choose ‘Rescan all’ in the window that pops up to give it another try.
- In Studio One, go to Options -> Locations -> VST Plug-Ins and click on ‘Reset Blocklist’. Make sure ‘Scan at startup’ is activated. Relaunch Studio One after this.
- In Reaper, go to Preferences -> Plug-ins -> VST and click on ‘Clear cache/re-scan’.
We advise the following:
- Make sure your DAW and the plugin are both turned off.
- Go to C:\Users\[USERNAME]\AppData\Roaming\Spectral Plugins\[Plugin Name] (or Users/Shared/Spectral Plugins/[Plugin Name] on macOS)
- Delete both log.txt and [Plugin Name].settings files
- Do a forced rescan of our plugin using the instructions below:
- In Ableton Live, go to Preferences -> Plug-ins. Hold the ‘Alt’ key while clicking on the ‘Scan’ button.
- In Logic Pro, choose ‘Reset & Rescan Selection’ after selecting the entry in its Plug-in Manager.
- In Cubase, select the entry in the blacklist tab of Plugin Manager and choose ‘Reactivate’ or click the refresh button with the circling arrows.
- In FL Studio, go to Options -> Manage plugins. Activate "Rescan plugins with errors" within the Scan Options, then click "Find more plugins".
- In Reason, go to Windows -> Manage plugins. Choose the entry and select ‘enable’. Relaunch Reason after this.
- In Bitwig Studio, go to Settings -> Plug-ins -> ‘Show plug-in errors’. Choose ‘Rescan all’ in the window that pops up to give it another try.
- In Studio One, go to Options -> Locations -> VST Plug-Ins and click on ‘Reset Blocklist’. Make sure ‘Scan at startup’ is activated. Relaunch Studio One after this.
- In Reaper, go to Preferences -> Plug-ins -> VST and click on ‘Clear cache/re-scan’.
Make sure you are copying and pasting your credentials correctly. Keep in mind to delete unnecessary whitespace. Before messaging us, check if you have pasted the key correctly!
You should've received your key in an email, separate from the one with download links. Due to email sorting the email could've been moved to a Promotions tab or Spam. Sometimes, when a higher amount of orders has to be processed, the email could be delayed.
You can find all your license verification keys at www.spectral-plugins.com.
All you have to do is:
1. Log into your account (or create it) with the email you have used upon purchase.
2. Click "Your Plugins" on top of the website.
Contact us using the form below.
Check if you have the latest version installed. If the problem remains, contact us using the form below.
Unfortunately we do not support offline activation of our plugins.
You can run our plugins in every DAW that supports at least one of the following formats: VST, VST3, AU, AAX.
Make sure you're using version 1.0.3 or higher of the plugin, it solves the issue of "broken sound" in FL Studio.
The store was rebranded meaning orders, users and accounts remain the same. The plugins are going to work without any change needed.
Our site uses the same database as previous plugins site (plugins.oversampled.us). If you have never registered on current or previous site please make sure you create new account.